Terms & Conditions

Terms of Use

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

Shipping & Returns Policy

 Thuy Music Store offers shipping rates from $10 - $12 for all domestic orders. Please allow 2-3 weeks for your order to process.

International orders are only in select countries via USPS. Rates depend on country and weight and will be applied at checkout. All sales are final on International Shipping No Returns No Exchanges. Customer is Responsible for any additional Fee's & Taxes upon receiving order.

Thank you for your order!  We hope you’re happy with your order. If you are not satisfied for any reason, we will be happy to accept a return.

We only accept returns from orders placed on Shop.ThuyMusic.com No Exchanges. All refunds will be credited in the method of payment you used on the original purchase. Original shipping costs are unfortunately non-refundable.

Please contact us if a product is defective, damaged, or different from what you ordered at help@thuymusic.com

Order Cancellation Policy

We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Please review your order very carefully prior to clicking the 'Place Order' button on checkout page.

If you have questions about your order, please contact us at help@thuymusic.com

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees, and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied, or otherwise refused, ThuyMusic.com will not provide any form of refund nor reship the order.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

We know how important your order is, Thuy Music Store provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

  • the product is not available / in stock;
  • your billing information is not correct or not verifiable;
  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
  • your bank transfer payment is not received within 12 calendar days after receipt of your order;
  • we believe you are under the legal age in your country;
  • we believe that you are a reseller;
  • there was an error in the price displayed on the Platform;
  • we could not deliver to the address provided by you;
  • due to an Event Outside Our Control (see below); or
  • in the event of misspelling, pricing or other errors or mistakes in the Platform information.

 

SHIPPING CARRIER DELAYS

Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email help@thuymusic.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.